13- 15 MAY 2025 | BILBAO - BEC


Frequently Asked Questions

I can't start the registration process

Once you have entered the registration page for PICK&PACK visitors, you have to select your Pass Type and how many visitors you are going to register.

Then, you can start the process by clicking the “Next Step” button.

I have a discount code, how do I register?

PICK&PACK is a professional event. Our supporters can offer exclusive discounts to their associate members. If you have a discount code, you have to go to the registration page for PICK&PACK visitors. There you will find an input box to type your code. By clicking the button “Apply Discount” you will see how some type of pass is coloured in blue. This is the one you can choose as your type pass.

Do you need a VISA?

It is your sole responsibility to take care of visa requirements. If you require a VISA support letter to attend PICK&PACK, please request one via the registration system after you have completed your registration. Only with the purchase of a 3-day Premium VIP Pass, you can receive your visa.

Please note that the issuance of the letter of invitation does not guarantee the approval of your Visa application by the relevant authorities. Visa processing and approval are subject to the decision of the respective consulate or embassy. In the event that your Visa application is not approved or you are unable to attend the event for any reason, the ticket purchase is non-refundable according to the general terms and conditions of the sale. We will provide the requested invitation letter in accordance with your request, but we are not responsible for the results related to Visa approvals. You will receive the invitation letter enclosed in the registration confirmation email, following your express request via the pass purchase form.

How do I know that I am correctly registered?

Once you have finished the registration process, you will see a Confirmation message on your screen. You will receive an email from PICK&PACK linked to your PDF pass in a few minutes.

If you don’t get our email, please, check your spam or junk email. After receiving the confirmation email, please add us to your contact list so you will receive important communications about your visit to PICK&PACK.

I need an invoice

Your invoice will be generated automatically after finishing the purchasing process. You can download it from the email you will receive after confirming the payment.

If you don’t get our email, please, check your spam or junk email. After receiving the confirmation email, please add us to your contact list so you will receive important communications about your visit to PICK&PACK.

The registration page doesn't load

Some companies have networks that block the access to PICK&PACK platform. Please, try to visit the registration page for PICK&PACK visitors through another browser or using your mobile device.

If the problem persists, please, contact us at registration@pickpackexpo.com or try it after a while.

Other issues with the registration process

If you have other kind of problems related to the visitors registering for PICK&PACK, please contact us at registration@pickpackexpo.com

Try to get us all the details about the problems you are experiencing. Any additional information will help us to solve it (for example, which browser are you using, what error message have you received or even some screenshots).

I have already registered, what do I need to access the event?

You will receive a link to download your final pass in PDF format by email. You must print this pass in colour. Upon your arrival at PICK&PACK, we will provide you with a lanyard and a pass holder so that you can carry your badge visible during your visit. Please, remember that exhibitors may ask you to scan your pass with contactless technology to save your interest in their services and solutions.

Where can I find the exhibitors list?

The PICK&PACK exhibitors list will be at your disposal from our web and mobile APP one month before the opening.

What services does the venue offer during the PICK&PACK celebration?

All PICK&PACK visitors, exhibitors, and speakers have a cloakroom service.

PICK&PACK offers you a mobile app. There you will find the exhibitors list, all the congress program, speakers list and all the information about the event.

Which hygiene, safety and prevention measures are applied related to COVID-19?

Nebext, as PICK&PACK organizer, and in collaboration with Bilbao Exhibition Centre (BEC), we have designed a protocol of safety and hygiene measures that provides everyone with a safe environment to discover the latest developments in the industry, automation and robotics.

These measures will be applicable both in the entrances, as well as in the exhibition pavilion and the auditoriums.

You can check here all the health and safety measures

I am an exhibitor and I have some questions

If you are a PICK&PACK exhibitor and you need to resolve any doubts, remember that through your Exhibitor Area, you will find all the information about your participation in the event, the communication kit to promote your participation or even the Exhibitor’s Guide.

You can contact your Sales Executive directly or write us an email operations@pickpackexpo.com

I’m a student and I want to attend 

We have a student pass that gives you access on the event’s last day.  

It will have to be your school that manages all the passes and accepts the terms and conditions of our event and the Student Pass. 

If you are a school, you can contact us at talent@pickpackexpo.com 

Register now